Acceptable Use Policy

1. Purpose

This policy defines acceptable and prohibited uses of ConvergeQA. It supplements the Terms of Service and applies to all users.

2. Permitted Uses

• Professional document review, comparison, and quality assurance
• Academic and research content analysis
• Business document iteration and refinement
• Creative content development and critique
• API-based integration for automated review workflows (Pro/Enterprise tiers)

3. Prohibited Uses

• Submitting Protected Health Information (PHI) as defined under HIPAA — ConvergeQA is not a HIPAA-covered entity and no BAA is available
• Submitting sensitive regulated data including: payment card data (PCI), Social Security numbers or government-issued identifiers, authentication credentials or cryptographic secrets (passwords, private keys, API tokens for third-party systems), export-controlled data (ITAR/EAR), or biometric/genetic data
• Submitting content that violates applicable laws or regulations
• Attempting to extract, reverse engineer, or replicate LLM model weights or training data
• Attempting to bypass, circumvent, or disable LLM safety filters or content moderation mechanisms (jailbreaking)
• Circumventing rate limits, usage quotas, or access controls
• Automated scraping, crawling, or bulk submission outside of approved API access
• Sharing account credentials or API keys with unauthorized users
• Reselling, sublicensing, or redistributing ConvergeQA access without written permission
• Using the service to generate spam, phishing content, malware, or deceptive material
• Generating deepfake or synthetic media designed to deceive, or non-consensual intimate imagery
• Generating content related to weapons of mass destruction, CBRN materials, or detailed instructions for violence
• Submitting content designed to manipulate or exploit LLM vulnerabilities (prompt injection targeting other users)
• Using the service in any way that interferes with other users' access or platform stability
• Using platform output for fully automated high-risk decisions (credit underwriting, hiring, criminal justice, medical diagnosis) without meaningful human review
• Misrepresenting AI-generated output as human-authored professional advice (medical, legal, financial) without proper review and disclaimers
• Creating new accounts to circumvent the Free tier lifetime review allotment

4. Content Responsibility

• Users are solely responsible for all content submitted to ConvergeQA
• Users are solely responsible for verifying the accuracy of AI-generated output
• Users must ensure they have the rights to submit content for review
• ConvergeQA does not routinely pre-screen user content but reserves the right to review content in response to reports, automated signals, or suspected policy violations

5. API Usage Guidelines

• API access is subject to per-endpoint rate limits. Pro tier: 100 API calls per rolling 60-minute window. Enterprise tier: 500 calls per rolling 60-minute window. See API documentation for current limits.
• API keys must be kept secure and not shared publicly or exposed in code repositories. Compromised keys should be rotated immediately via your account settings.
• Excessive or abusive API usage may result in key revocation
• Automated workflows must implement exponential backoff (minimum 1-second initial delay, doubling on each retry, maximum 5 retries) and must respect Retry-After headers
• Users are responsible for all usage charges incurred through their API keys, including unauthorized usage. Notify ConvergeQA immediately upon discovering unauthorized key usage.

6. Audit Report Usage

• Audit reports are provided for informational and verification purposes
• Audit reports do not constitute professional certification or endorsement
• The verification feature confirms report metadata and review-record consistency, not content accuracy
• Users may share audit report verification links; public verification requires no authentication. Verification pages may display metadata such as report ID, timestamp, review configuration, and status, but should not disclose user-submitted document content. Treat report IDs as confidential if your reports contain sensitive information.

7. Enforcement

• Violations may result in warning, temporary suspension, or permanent account termination
• Immediate suspension without prior notice is reserved for violations that pose imminent risk to platform stability, other users, or legal compliance
• Users may appeal enforcement actions by emailing [email protected] within 14 days. Appeals will be reviewed within 30 business days.
• No refund is provided for accounts terminated due to policy violations
• ConvergeQA may report illegal activity to appropriate authorities

8. Reporting Violations

Report suspected violations to [email protected]. Include relevant details and evidence when reporting.

9. Changes to This Policy

We may update this policy from time to time. For material changes, we will provide at least 30 days' advance notice via email to registered users. Continued use after the effective date of a material change constitutes acceptance. Users who do not agree may terminate their account before the change takes effect. See our Terms of Service for full details.

10. Export Compliance

Users must comply with all applicable export control and sanctions laws, including US OFAC regulations and EAR/ITAR restrictions. ConvergeQA may restrict access from sanctioned jurisdictions.

11. Relationship to Other Policies

This Acceptable Use Policy supplements and is incorporated into the Terms of Service. For information about data handling and privacy, see our Privacy Policy. For security controls and technical measures, see our Security & Privacy page.

In the event of a conflict between this AUP and the Terms of Service, the Terms of Service shall control.

12. Effective Date

This policy is effective as of April 17, 2026.